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(2010 client satisfaction survey; French only)
The survey, which was carried out for the seventh time since 1995, targeted both QPP and child assistance beneficiaries. It sought to determine respondents' degree of satisfaction with the Régie des rentes du Québec's services in relation to their expectations and the commitments made in the Régie's Service Statement.
The results show that the Régie's clients are very satisfied with its services. However, in general, clients receiving benefits under the Québec Pension Plan are slightly more satisfied than the clients receiving child assistance.
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