Québec Pension Plan

Sondage 2014 sur la satisfaction à l’égard du délai de réponse pour les demandes de rente de retraite faites par courrier à la Régie des rentes du Québec

(2014 survey on client satisfaction regarding the response time for retirement pension applications received by regular mail; French only)

This report gives the results of the survey carried out in March and April 2014 of people who had filed an application for a retirement pension form by mail and who received an answer. The purpose of the survey was to assess their level of satisfaction and better understand our clients' expectation with regard to response time. The report also gives the results concerning why certain clients did not choose the option of filing their application online. The report mentions what factors could have lead them to filing online instead of by regular mail.