Recourse for dissatisfaction regarding a public-sector pension plan

If you are dissatisfied with a decision that we have rendered regarding a public-sector pension plan (RREGOP, PPMP, etc.), the following recourses are possible:

• Obtaining more information about a decision.
• Contesting a decision by means of an application for review.
• Contesting a review decision by means of an application for arbitration.
• Contacting the Bureau des plaintes et de l'amélioration des services.

Obtaining more information about a decision

If you have questions about a decision that we have rendered about you concerning a public-sector pension plan (RREGOP, PPMP, etc.), you can contact us by telephone for more explanations.

Contesting a decision by means of an application for review

If you would like to contest a decision that we have rendered about you concerning a public‑sector pension plan (RREGOP, PPMP, etc.), you must file an application for a review of the decision. Retraite Québec must have received your application for review within 12 months following the date on which the decision was sent.

To do so, you must complete the Application for Review of a Decision Rendered Under a Public-Sector Pension Plan (RSP-083A). Be sure to enclose the Notice of Decision and indicate why you disagree with the decision. The application for review can also be filed by an authorized representative (the spouse, one of the children, an attorney or a union representative). All your documents must be identified with your Social Insurance Number or identification number and be sent to us online or mailed to the following address:

Retraite Québec
Case postale 5500
Succursale Terminus
Québec (Québec)  G1K 0G9

Contesting a review decision by means of an application for arbitration

If you believe that the review decision is not justified, you can contest it by filing an application for arbitration with the Greffe des tribunaux d'arbitrage des régimes de retraite publics et parapublics. However, members of the Sûreté du Québec cannot request a review. They must file their application with the Association des policières et policiers provinciaux du Québec (APPQ)   (French only). The Greffe des tribunaux d'arbitrage must receive the application for arbitration within 90 days following the date on which the review committee's decision was sent.

To do so, you must complete the Application for Arbitration Concerning a Public-Sector Pension Plan   (RSP-084A), which is also provided with the review decision. You must indicate why you disagree with the review committee's decision. You can also enclose any document as proof that you deem relevant. All your documents must be identified with your Social Insurance Number or identification number and be sent to us online or mailed to the following address:

Greffe des tribunaux d'arbitrage des
régimes de retraite publics et parapublics
1035, rue de la Chevrotière, 1^er étage, bureau 120
Québec (Québec)  G1R 5A5

Decisions rendered in arbitration

All decisions rendered in arbitration since January 2009 are available free of charge on the Société québécoise d'information juridique's website at the following address: Citoyens.soquij.qc.ca .

The Greffe des tribunaux d'arbitrage publishes the full text and a summary of the decisions that have been rendered since 1977 by the arbitrators of the arbitration tribunals following appeals filed by members under public-sector pension plans that we administer.

To find out the membership costs and conditions, you can contact the Greffe .

Contacting the Bureau des plaintes et de l'amélioration des services

If you have any suggestions, comments or complaints concerning the quality of services we provide related to the public-sector pension plans (RREGOP, PPMP, etc.), you can contact the Bureau des plaintes et de l'amélioration des services.