How to access the SPP Portal
Before you start...
SPP Portal access rights vary depending on each person's role: each person is only granted access to sections required to complete his or her duties.
The same person can work on several pension plans or standard contracts and have different roles. The person is granted access rights accordingly.
Only the following persons can grant access to the SPP Portal to collaborators who need it to carry out their tasks related to a pension plan or a standard contract, as the case may be:
- SPP, SIPP and VRSP administrator's representatives
- contact persons for a LIRA or LIF.
First time accessing the SPP Portal
To be granted access to the SPP Portal, you must provide the contact person with your email address (personal email address) so that your name can be added to the list of collaborators to the standard contract.
Once the information about you has been entered by the contact person in the SPP Portal, an email from Retraite Québec will be sent, asking you to sign up for the SPP Portal.
If you do not have access to the SPP Portal for a standard contract for which you are a person authorized to send documents, please contact the contact person of the standard contract concerned. If that person confirms that the information about you has been entered in the Collaborators section, please contact Retraite Québec:
Creating a user account
To create an account, click the Sign up now link.
Example 
Then, enter your email address (personal email address) and click Send verification code.
Example
You will receive an email at the address you entered, which contains the verification code you need to complete your authentication.
Enter the verification code in the authentication window, then click Verify code.
The verification code is valid for approximately 5 minutes.
You cannot find the email?
Check your spam folder. It should be there. Drag it to your inbox: that way, the next time you receive emails from that source, they will be sent directly to your inbox.
Example
Once the code has been verified, you must enter and confirm a password and click Create.
The password must be between 12 and 64 characters and include at least 2 of the following characters:
- a lowercase letter
- a capital letter
- a number
- a symbol.
You are responsible for protecting the confidential information that allows you to log in to the SPP Portal. That information should not be disclosed to other persons of your organization or to external providers.
Logging in
When you click Go to the service, the login window will appear.
Enter your email address and your password, then click Sign in.
Example 
The window below will appear. Click Send verification code.
You will receive an email at the address you entered, which contains the verification code you need to complete your authentication.
The verification code is valid for a approximately 5 minutes.
You cannot find the email?
Check your spam folder. It should be there. Drag it to your inbox: that way, the next time you receive emails from that source, they will be sent directly to your inbox.
You must enter the verification code in the authentication window, then click Verify code.
Once the code has been verified, you must click Continue to access the SPP Portal.
If you have a role in several plans or standard contracts, you must first choose the one to which you want to log in.
If you have several roles for the same plan or standard contract, be sure to select the appropriate one, because SPP Portal access rights differ depending on the role.
Homepage
The homepage:
- allows you, if applicable, to select another plan, standard contract or role without having to sign out
- displays the icons that correspond to the sections to which you have access, depending on your role.
The menu displayed on the homepage can also be found on the top left of every page of the SPP Portal, which allows you to access other sections without having to return to the homepage.
SPP Portal sections
Submitting documents
This section allows you to:
- send documents in PDF or XLSX format to Retraite Québec (each document must be in a separate file and cannot exceed 25 MB)
- consult the documents that you submitted yourself.
You can filter results by subject, date, document type, etc. You can also combine search topics to narrow down your results.
Adding a document
To send a new document:
- click the Add button
- choose a topic and a type of document related to the topic you chose
- select Yes or No, depending on whether the document contains confidential information
- select the document to upload
- click Add to send the document.
Once the document has been sent, it will appear in two sections:
- Submitting documents (for you)
- Documents (for persons having access to that section).
Document containing confidential information
Any information that allows a person to be identified is considered to be confidential. For example, if you add a document that contains an individual's Social Insurance Number, date of birth, home address or salary, you must select Yes on the right of the confidential information indicator.
Meaning of acronyms
- LIRA: Locked-in retirement account
- LIF: Life income fund
- SPP: Supplemental pension plan
- SIPP: Simplified pension plan
- VRSP: Voluntary retirement savings plan