Sondage sur la satisfaction des personnes ayant reçu une réponse du Commissaire aux services à la suite d'une plainte transmise par courriel

(Satisfaction of people who received an answer from the Services Commissioner after having filed a complaint by email: a survey; French only)

In its 2009-2010 Service Statement, the Régie des rentes du Québec stated that "The Services Commissioner is committed to providing you with a clear and complete response, adapted to your situation...".

In order to meet in part the accountability requirements for meeting the Services Commissioner's commitment, people who filed a complaint by email that was resolved between 28 July 2009 and 31 March 2010 were surveyed.

The results show that a large majority of the respondents were satisfied with the Services Commissioner's response to their email. Over 85% of the respondents appreciated the speed, clarity and ease of comprehension of the answer. While some dissatisfaction was mentioned, the comments made revealed that its source was more likely to be the outcome of the complaint than how the complaint was processed.

For everything you need to know...

Consult the study (French only)